Return Policy

Returns are accepted if returned within 5 days unopened – Full refund will be given ( Return postage fees are at the buyers expense )
Faulty ( upon receipt ) Items can be returned within 5 days for a replacement item.
Guarantees are for 12 months from date of receipt this covers hardware and software
Customer services can be contacted using our email address ( 1 800-SMB-1107 (1 800-762-1107)


Customers using the SMB media center must have an internet connection through wifi or Ethernet connection. The SMB will not work properly or not at all when connected through a for public use wifi connection. SMB does not own and is not in partnership with any streaming media organization and or outlet. SMB does not sell, does not host, is not responsible for; the content accessed by way of the SMB. Organizations hosting streaming outlets may from time to time suspend their streaming activities for short and or long periods of time for service and or updates and discontinue streaming activities at their sole discretion. Organizations hosting streaming media outlets are solely responsible for including programming language capabilities compatible with the use of parental controls. When streaming media outlets suspend and or discontinue streaming actives or parental controls are not operational; it is not indicative of the SMB enabled operational capabilities. At all times it is the responsibility of parents and or guardians to monitor and control the viewing activities of minor children. All internet providers are not equal. If you live in an area that is not serviced by any of the major internet providers you may need to purchase a wifi signal booster which should be placed in a wall plug outlet in the same room as the SMB. When purchasing SMB through our website customers have a 5 day right of rescission from the date of purchase. Should your SMB be shipped before your cancellation the media center must be returned to us at the address provided before a refund will be issued.  Our Limited Warranty covers your SMB against defects in materials and workmanship for one year and is in effect from the date of purchase of the SMB.  Our customer service team can verify your warranty by using the order number that was placed inside the original packaging when shipped.  The order number is the Proof of Purchase that is required to determine the warranty.  The warranty does not cover acts of nature or natural disasters.  We recommend you plug your SMB into a surge protector before use. All SMB are tested before purchase to insure the media center is operable however; should a defective SMB which is under warranty need replaced SMB will ship a replacement media center to the address you provide one to five business days after receiving your defective product. The customer must first return the defective SMB to the address provided by SMB and are responsible for shipping the defective unit including: brokerage, taxes, customs, and duties incurred. We are not able to accommodate walk-ins.  All returned merchandise must be shipped to us at the proper address. There are no exceptions. The SMB being returned must be in new condition with original packaging and accessories, also; the serial number on the unit and the receipt containing the order number as proof of purchase that was placed inside the original packaging must accompany any return for replacement. Once a SMB is replaced your warranty continues from the original date of purchase. Should the media center need reprogramming due to the customer’s ill-advised activities (as determined by our technician); a $50.00 service fee will be charged. A staff member of SMB will contact the customer to inform him / her of the issue(s) found and the service fee assessed. All support related fees are non-refundable and non-cancellable. Should the SMB be determined by our technician as disabled and or broken; a staff member of SMB will contact the customer to inform him / her of the issue(s) and the media center will not be replaced. Customer caused damage and or rendering the media center inoperable and or disabled through ill-advised activities will cause all forms of the warranty to be canceled. No warranties shall exist when purchased through a source other than SMB.